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Givaudan is a global leader in Fragrance & Beauty and Taste & Wellbeing. We celebrate the beauty of human experience by creating for happier, healthier lives with love for nature. Together with our customers we deliver food experiences, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. In 2021, Givaudan employed over 16,800 people worldwide and achieved CHF 6.7 billion in sales with a free cash flow of 12.6%. With a heritage that stretches back over 250 years, we are committed to driving long-term, purpose-led growth by improving people’s health and happiness and increasing our positive impact on nature. This is Givaudan. Human by nature. Discover more at: www.givaudan.com.

Sales and Business Support Coordinator

Sales and Business Support Coordinator - your future role?

 

As a Sales and Business Support Coordinator at Givaudan – the Global leader in the Fragrance and Flavour industry – you will be an important team member supporting our sales team in Vienna, Austria, managing our key accounts in the flavours industry. You will be responsible for regular high quality customer contacts, coordination of business support services as well as the support of Key Account Managers with business analysis.
 
You will be responsible for:
 
Customer projects: You will enter and update project data in our project management system, follow up on timings with internal contributors and also with clients on Key Account Manager’s demand.  You will act as a link between the application laboratories, sales and customers to ensure the timely delivery of samples, price quotations and product specifications.
 
Business Coordination:
You will manage and maintain our customer price lists in close cooperation with the key account team and pricing department as well as with the customers. You will provide troubleshooting assistance for customer orders, account statuses and relevant problems contributing to ensure a high perception of Givaudan’s service level. You will liaise with account managers to develop and implement activities to improve sales performance.
  
Business Analysis: You will manage our internal sales tracking tools, keep record of sales trends and report important sales statistics to the team.
 
You have:

 

  • High-school diploma and a commercial degree or equivalent
  • 3+ years of proven work experience in a Customer services environment   
  • In-depth understanding of sales principles and customer service practices
  • German and English – fluent in speech and writing
  • Proficiency with MS Office Suite, particularly MS Excel
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills



At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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