Sales and Business Support Coordinator

Sales and Business Support Coordinator - your future role?

As a Sales and Business Support Coordinator at Givaudan – the Global leader in the Fragrance and Flavour industry – you will be an important team member supporting our sales team in Vienna, Austria, managing our key accounts in the flavours industry. You will be responsible for regular high quality customer contacts, coordination of business support services as well as the support of Key Account Managers with business analysis.
 
You will be responsible for:
 
Customer projects: You will enter and update project data in our project management system, follow up on timings with internal contributors and also with clients on Key Account Manager’s demand.  You will act as a link between the application laboratories, sales and customers to ensure the timely delivery of samples, price quotations and product specifications.
 
Business Coordination: You will manage and maintain our customer price lists in close cooperation with the key account team and pricing department as well as with the customers. You will provide troubleshooting assistance for customer orders, account statuses and relevant problems contributing to ensure a high perception of Givaudan’s service level. You will liaise with account managers to develop and implement activities to improve sales performance.
  
Business Analysis: You will manage our internal sales tracking tools, keep record of sales trends and report important sales statistics to the team.
 
You have:

• High-school diploma and a commercial degree or equivalent
• 3+ years of proven work experience in a Customer services environment   
• In-depth understanding of sales principles and customer service practices
• German and English – fluent in speech and writing
• Proficiency with MS Office Suite, particularly MS Excel
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills