Team Lead Sales Services

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Join our local team of Givaudan, the global leader in the Taste and Wellbeing industry, as a Sales Coordination Lead (m/f) in our vibrant Warsaw office. In this pivotal role, you will support Polish sales team and manage key accounts within the food and beverage sector.

Your efforts will help us to drive business and smoothly deliver innovative solutions to our customers.

Key Responsibilities:

Project Management

• Act as a link between the application laboratories, sales and customer to ensure smooth execution of the projects
• Manage workload of the Sales Coordination team
• Proactively work with the team to improve process of serving our customers

Systems, data management & analysis

• Coordinate and manage commercial data management activities and ensure timely and qualitative master data maintenance in line with internal procedures (monthly closing, annual baseline review)
• Pro-actively drive maintenance of underlying data to enable accurate and fact-based decision-making, target setting and performance measurement
• Support performance management reporting and analysis
• Support and train local sales teams and share best practices across the key user community in Poland on commercial data management tools, processes and sales management reporting
• Coordinate implementation of Sales Support tools/systems

Sales Coordination – up to 40% of time

• Enter and update project data in the project management system, follow up on timings with internal contributors and also with clients on Key Account Manager's demand.
• Manage and maintain customer price lists in close cooperation with the Key Account team and Pricing department as well as with the customers
• Ensure customers receive a professional sample package
• Obtain all relevant regulatory documents to accompany sample package
• Obtain all relevant information for questionnaires and product information as requested by customers
• Troubleshoot assistance for customer orders, account statuses and problems contributing to ensure a high perception of Givaudan's service level

You?

• High school diploma with a commercial degree or equivalent
• 5+ years in a customer service / sales support role (B2B experience is advantageous)
• Team management skills
• Strong understanding of sales principles and customer service practices
• Fluency in Polish & English
• Skilled in MS Office Suite, especially MS Excel; familiarity with Salesforce, master data, SAP is a plus
• Capable of analysing complex data and drawing insightful conclusions
• Strong collaboration and teamwork skills.

Our benefits:

• Life Insurance
• Medical Insurance
• Sport card
• Pension Fund
• Travel Insurance
• Conveniently located modern office space
• Hybrid work (4 days / week from the office)

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.